According to a Accenture Strategy research, 80% of businesses are at the risk of losing their revenue as they have prioritized Customer Experience as the channel for growth.
And why is that?
Even though enhancing customer experience lead to a boost in loyalty but most organisations are yet to figure out, how to capitalise on their CX strategies?
Now let’s imagine, if the same focus is given to Employee Experience. Organizations who scored the highest in culture, technology and physical environment, had a direct revenue impact with 4X higher average profits and 2X higher average revenues.
So in this ebook we have tried to cover why there is a dire need for organizations to shift the focus from Customer Experience to Employee Experience.
In this Ebook, you’ll learn:
By completing this ebook, you’ll learn:
- How collaborating with a CFO, can yield benefits.
- What can a CIO do to take better strategic decisions?
- Understand the challenges CIO’s face in bringing the digital transformation
- And, how the modern Indian CIO acts as a catalyst to digitize the finance processes.