Chrome River vs. Concur: An Unbiased Comparison

Introduction

Chrome River and SAP Concur are two popular software in the expense management and invoicing category. 

They streamline financial processes and workflows in an organization. They’re similar but not the same when it comes to features, usability, and ease of implementation. 

Users love Chrome River for its intuitive design and flexibility. On the other hand, SAP Concur gets appreciation for its comprehensive integration capabilities and reporting tools. They address business needs differently.  

SAP Concur addresses the needs of a team that needs extensive financial management capabilities. Chrome River caters to teams’ need for a more user-friendly and intuitive platform. Here’s a quick comparison of both based on factors you care about. 

Must Read: 10 Best Expense Management Software

Chrome River vs. SAP Concur: A quick comparison

Aspect	Chrome River	SAP Concur
Ease of use
Quality of support
Bank and credit card integration
Currency conversion
Mileage tracking
Machine learning capabilities	–
Reporting

*These ratings are sourced from the G2’s comparison page.

Overview of Chrome River

Embruse Chrome River is an expense management software that makes financial management and reporting more flexible. It helps users easily navigate the platform with its interface. Be it expense reporting, or automated workflows, Chrome River takes care of your processes while adapting to dynamic business needs.

The reporting process becomes more accurate with fewer chances of manual errors. The software respects your organizational structure and helps ensure compliance through rules and policies. You can access it on your mobile device, helping you manage expenses on the go. 

The software highlights your spending patterns with analytics and insights blurred to the naked eye. It can be a reasonable choice if UX and efficiency are your priority. 

Read More: 6 Best Chrome River Competitors, Reviews and Pricing

TOP features of Chrome River

Chrome River offers various features to simplify business expense management for finance teams. 

• Expense automation transforms legacy systems through automation, making business operations more streamlined. 
• Automated approval workflows reduce operational costs associated with manual expense report processing. 
• Embedded business rules engine automates compliance and expense reporting, making it easier to adhere to policies and reduce instances of fraud​​.
• Strategic spend optimization provides the oversight needed to understand and improve a company’s financial health. It promotes a culture of thoughtful spending, positively impacting your bottom line. 

What do users like?

Below are some notable things users love about Chrome River. 

• Helps you catch fraudulent documents before they’re submitted. 
• Automated expense approval is quick. 
• Mobile application helps corporate travelers on the go.
• Needs minimum training to get onboarded on the software.

What do users dislike?

Below are some areas where users feel Chrome River needs improvement. 

• There are a few issues in expense reporting.
• Some users faced minor hiccups while integrating Chrome River with their enterprise resource planning (ERP) software.
• Needs capabilities to automatically segregate expense reports based on card feed.
• The reporting interface isn’t user-friendly. The dropdowns are often inaccurate.
• Ad-hoc reports take a long time to set up and produce. 

*These likes and dislikes are sourced from user reviews on platforms like G2 as of 16th November 2023.

Pricing

Chrome River offers custom pricing based on users’ needs. You can schedule a demo with the team to understand more about their plans and pricing information. 

Ratings

Users rate Chrome River based on the following factors: 

• Ease of use: 4 out of 5
• Quality of support: 4 out of 5
• Ease of setup: 4 out of 5

On average, Chrome River users give 4 out of 5 stars on popular review platforms based on multiple factors.

Overview of SAP Concur

SAP Concur is an expense management software known for its robust features and integration capabilities. It caters to businesses of all sizes and streamlines travel and expense management processes. The software takes a unified approach to financial management through integrations with various financial systems and third-party applications.

You get a mobile application to manage expenses and approvals on the go. If you’re a frequent traveler, this feature does help. You can easily capture and upload receipts in real time. 

On the reporting side, the software automates reporting workflows to reduce manual data entry and error probability. The automation capabilities go beyond reporting to check compliance and make sure reports comply with internal policies and external regulations. Its analytics help businesses with insights into spending patterns. You get to see opportunities to save and make informed financial decisions. 

SAP Concur can handle multiple currencies and languages, making it an ideal choice for those who operate globally. 

Read More: 5 Best SAP Concur Alternatives and Competitors

Top features of SAP Concur

Below are some of the notable features of SAP Concur. 

• Seamless integration:  SAP Concur easily integrates with various financial systems and third-party applications, streamlining the expense management process.
• Mobile app: The mobile app allows users to manage expenses and travel plans on the go, making it highly convenient for frequent travelers.
• Automated expense reporting: It automates the expense reporting process, reducing manual data entry and minimizing errors.
• Digital receipt management: Users can easily capture and store digital receipts, streamlining the documentation process.
• Travel integration: SAP Concur integrates travel booking and expense management, simplifying the process of managing business travel expenses.
• Customizable policy enforcement: The software allows customization of expense policies, ensuring expense reports align with company-specific rules.

What do users like?

Below are a few things users love about SAP Concur. 

• It simplifies data management for accountants and controllers, helping them focus on more strategic tasks. 
• Makes it easy to track expenses for teams who are on the go. 
• Automation and reporting tools are reliable. 
• Helps manage expenses on individual business trips, including those that clients sponsor. 

What do users dislike?

Below are some areas where users feel SAP Concur can improve.

• Mobile application experiences glitches sometimes, raising compatibility issues.
• The travel booking platform doesn’t flow seamlessly into the expense platform. Moreover, the expense platform doesn’t connect well with the reporting module. 
• The interface is confusing and sometimes tricky to use and drive value. 
• Sometimes, the support is a bit delayed.

*These likes and dislikes are sourced from user reviews on platforms like G2 as of 16th November 2023.

Pricing

SAP doesn’t disclose its pricing on the website. You can contact the team to learn more about their subscription plans. The team provides customized pricing based on your needs and requirements from the software.

Ratings

Below are some factors based on which SAP Concur users rate the product. 

• Ease of use: 4 out of 5 
• Quality of support: 4 out of 5
• Ease of setup: 3.5 out of 5 

On average, users give 4 out of 5 stars to SAP Concur on popular review platforms. 

Must Read: SAP Concur Reviews: Pricing and Features

Why do users prefer Happay over  Chrome River and Concur?

Happay caters to the evolving needs of modern businesses. It competes with players like Chrome River and SAP Concur.

Below are some notable features for which users prefer Happay over Chrome River and SAP Concur. 

• User-friendly interface: Happay has an intuitive and straightforward user interface. The ease of use is crucial for businesses that prioritize quick adoption and minimal employee training requirements. Chrome River and SAP Concur offer robust functionalities, but their interfaces may be perceived as more complex, particularly for less tech-savvy users. 
• Flexibility and customization: Happay offers high flexibility and customization options. Businesses can tailor the software according to specific needs and workflows. Small and medium-sized businesses may find the extensive features of Chrome River and SAP Concur more than they need.
• Affordability: SAP Concur and Chrome River come at a premium pricing, considering their comprehensive features and functionalities. Happay delivers the functionalities and features you need but at a reasonable price. It solves your pain points the same way as other expense management software. 
• Innovative features: Happay looks at the needs of the modern market. It values the experience and interface users like to work with. It’s comparatively more agile and responsive to market demands. It caters to users’ evolving needs with its innovative features, such as Xpendite, SmartAudit, and ApproveNow.
• Ease of creating expense reports: Users feel creating expense reports with Happay is significantly easier than its more comprehensive alternatives. This is based on G2’s ratings, where real users have expressed how easy it is to create expense reports using Happay.

Both Chrome River and SAP Concur are established products with comprehensive features. Happay’s ease of use and the experience it delivers help it stand out on the market. Many users feel the software product offers excellent customer support. 

Here’s how Happay compares to Chrome River and SAP Concur. 

Aspect	Happay	Chrome River	SAP Concur
Ease of use
Quality of support
Digital receipt management
Mileage tracking
Reporting

*These ratings are based G2’s comparison page. 

As per real users’ ratings, Happay is clearly a more suitable choice for users looking for expense management solutions. It has a comparatively better rating on criteria that matter for finance teams. It’s a great choice for businesses looking for more intuitive software with a user-friendly interface. If you want these at a lower cost, Happay will serve your needs reasonably. 

Happay, Chrome River, and SAP Concur are leaders in expense management as per G2’s Fall 2023 report. While Chrome River and SAP Concur have a strong enterprise customer footprint, Happay caters to the needs of both enterprise and mid-market businesses. 

V-Gurard’s team struggled with expense management as most of their workforce was touring. They encountered at least one policy violation when professionals submitted their expense reports. It insisted the team be careful and add extra human hours to deal with violations. Hear what Clify Olivero, GM of Finance at V-gaur, says about Happay, 

Here’s how Happay’s present clients look at the expense management solution

Make an informed choice

Both SAP Concur and Chrome River have unique strengths. Users who have complex financial systems prefer SAP Concur. Chrome River is a preferred choice for teams that need flexible workflows. 

Between these software, Happay strikes a unique balance between comprehensive features and user-friendliness. The product’s design and customization cater to diverse business needs, making it the preferred choice for enterprises. Moreover, your deals get sweeter with competitive pricing and innovative features. 

You get a versatile and more user-centric solution if you use Happay as your travel and expense management partner. 

Get in touch with the team to explore the product and get yourself a sweet deal.

FAQs