Expensify Reviews: Feature Based Ratings and Pricing 2024

Introduction

Expensify Reviews is a comprehensive deep-dive into the expense management platform called Expensify. Expensify Inc. is a publicly traded company that offers expense management software and cards to ease the workflows surrounding expense management. 

What is Expensify?

Expensify’s expense tracking software helps admins and employees track, organize, submit, approve, reconcile, and reimburse expenses easily and efficiently. Whether it is receipt scanning, mileage tracking, approvals, or reimbursement, Expensify’s expense management solutions manage it all. 

Expensify’s expense claim software uses the latest technology to eliminate errors and streamline processes, thereby contributing to better productivity.

Overall rating

Critical Factors	Performance
Value for money
Ease of use
Features
Customer support

*These numbers are based on user reviews on Getapp, Trust radius, G2, Software Advice

Expensify feature-based rating

Let us look at the features Expensify offers.

1. Quick scan

SmartScan instantly lets you take pictures of your receipts or other bills. It automatically captures critical data that must be part of the expense reports.

2. Credit card data

With this feature, your credit card information, especially the relevant bills and receipts, can be imported and merged automatically. This ensures a hassle-free experience when it is time to reconcile your business and travel expenses billed on your credit card. 

3. Customizable workflows

Expensify’s feature allows you to create custom approval structures for your workflows, so every time your employees file a claim, the system automatically raises a flag against non-compliant claims.  

4. Reconciliation

Corporate card reconciliation is always a challenge for organizations. Expensify’s app helps to confirm statement amounts, review unsubmitted expenses, and manage corporate spending, irrespective of the corporate card in use.

5. Integrations

Expensify allows you to sync your accounting software as it integrates automatically.

6. Multi-level GL coding

You can import general ledger (GL) codes from accounting to tag all your expenses with custom levels of detail. This eliminates manual reconciliations, saving you time and effort.

7. Data Analytics

Spending trends or other essential numbers necessary for decision-making are available quickly and in real time. 

8. Custom business expense reporting

With Expensify, you can create custom expense reports. Eliminate the hassle of gathering data traditionally. 

9. Audit and compliance

Expensify ensures you have better control and remain stress-free regarding audit and compliance. Expensify’s solution automatically detects duplicate receipts, ensures accurate exchange rates, and confirms the validity of each transaction.

10. PCI-compliant security

Expensify ensures your data remains safe, maintains world-class security standards, and complies with Privacy Shield and GDPR requirements.

Read About: 6 Best Travel and Expense Software

Pros and Cons

1. User Interface

	Pros	Cons
GetApp	Tracking and submitting reports is easy	One user complains that the site times out (not an internet issue on their side), creating a longer wait time.
Capterra	Some users find that it is easy to use.	According to users, finding old reports is cumbersome
G2	The mobile and web apps (android and ios) make uploading and filing reports easy	The OCR functionality is glitchy and requires some manual work
Trust radius	Receipt scanning feature is rated best	Overall, the system feels a bit clunky, making it hard to configure correctly.

Also, Read: 5 Best SAP Concur Alternatives and Competitors

2. Pricing

	Pros	Cons
GetApp	A reviewer mentions that the product is expensive but has several features, and native integrations are a plus point.	Users seem to find the billing practices unfair Another user mentions that occasionally, Expensify signs them up for “pro features” and bills them for the same.
Capterra	Chose to sign up for Expensify as it was cheaper as compared to SAP Concur	A user blames a deceptive pricing model for his shift from Expensify to Divvy
G2	One user feels that the pricing is affordable and competitive.	A user complains that the company continued to charge them since they did not get the cancellation request in before a stipulated time. Some users feel that pricing may be steep for small businesses or self-employed
Trust radius	Expensify’s pricing module and integration with Netsuite favored its adoption.	One user finds the billing practices unfair and inflexible Another user feels that the pricing model is complicated and keeps changing.

3. User-friendliness

	Pros	Cons
GetApp	Easy to submit claims, expense approval, and reimbursement is quick and easy	User claims that Expensify does not support their US and EU entities as expected
Capterra	It has an intuitive user interface; makes workflow easy to manage	User is impressed by the interactive and intuitive dashboard
G2	Ai-based expense capture makes the entire process quick and effective	The way expenses are organized seems a bit confusing. Simplifying the summary page may improve the user experience a great bit.
Trust radius	One user states that the user interface is moderately good, and appreciates that the system is frequently updated	One user says that the Smartscan feature fails often, and as an admin user, adding new approvers to the user list seemed cumbersome.

Also, Read: 8 Best TravelPerk Alternatives and Competitors

4. Mobile App

	Pros	Cons
GetApp
Capterra	A user feels the mobile app makes submission and expense management easy.	The GPS feature is glitchy, and performance is inconsistent.
G2	Whether it is mapping mileage, scan and upload receipts, or forwarding receipts via email, the mobile app manages it well for you.	The user feels reconciling credit card statements is particularly frustrating due to duplicate entries.  Further, there does not seem to be an easy or consistent way to upload documents within the app
Trust radius	One user feels that the App’s UI is more streamlined than the desktop.	One user says that the phone app often misplaces receipts and has some quirks that lead to wrong reading of receipts.

5. Integration

	Pros	Cons
GetApp	Easy integration with Quickbooks – bookkeeping software	One user claims that Expensify’s integration with Xero was messy and hard to understand
Capterra	Easy integration with Quickbooks was the reason users chose Expensify	The integration with Netsuite was a little difficult to set up.
G2	Good integration with Quickbooks online. Another user appreciates the integration with Uber.	One user feels that Expensify could offer tighter or better integration with their payroll systems. Another user complains that integration with Netsuit led to issues.
Trust radius	According to one user, the app integration is a plus point	User says that it syncs with Quickbooks Online quite well. Another user felt that the integration with Netsuite was easy.

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6. Customer Support

	Pros	Cons
GetApp	User is impressed with the Customer Support team as they get back to you within a short period. However, the user feels that they are short-staffed.	One user claims that Expensify’s customer support mechanism does not work satisfactorily
Capterra	Expensify offers an easy, self-service setup along with dedicated support	Users claim that small companies or self-employed businesses must rely on chat or email which makes it difficult when something major needs to be addressed.
G2	One user is impressed by the great customer support offered by the concierges. Another user recommends the app for quick customer service	User is not satisfied with their experience and feels the customer support is practically non-existent. One user calls out the deceptive billing tactics and claims the customer service does not have accountability.
Trust radius	One user says that while they have had fewer instances of contacting support, the few times they did, the support team has been quite responsive.	One user complains of complex issues not being addressed despite contacting customer support weekly.  Users often complain that Expensify aggressively pushes their products, interfering with easy usage of the app.

Read About: 7 Best Zoho Expense Alternatives and Competitors

Pricing and plans

Here are a few options when you are ready to choose the right pricing plan for you.

1. Free

You can take advantage of a free trial to experience Expensify’s features before you sign up for any of their plans. Expensify offers a 6-week free trial. Use the following features:

1. Free Expensify cards- You can use cards to send invoices, pay bills, and reimburse cash expenses.
2. You can use the service for a limited number of scans monthly.
3. This plan gives you access to basic yet important features. It makes it very suitable for individuals, freelancers, or small businesses.

2. Collect

This is a paid plan that starts at $10 per month/per user. This plan includes everything in the free plan and a few additional features. 

1. Access to company cards
2. Automatic approvals through their feature – Smart Limits
3. Accounting integrations

You can access these features for free if you bundle this plan with Expensify cards.

3. Control

This paid plan starts at $18 per month/user. This plan includes features available in the free and collect plans. Apart from those, you also have access to:

1. Setting up multiple approvers
2. Building in customized expense policies
3. Customized reports
4. Customized access controls

You can access these features for free if you bundle this plan with Expensify cards.

List the best Expensify alternatives and competitors

The best Expensify alternatives and competitors are:

1. Happay
2. TripActions
3. TravelPerk
4. SAP Concur
5. Fyle
6. Zoho Expense
7. Xero
8. Webexpenses
9. FreshBooks
10. Emburse Abacus

Read More: Best Expensify Alternatives and Competitors

About Expensify

As a financial management tool, Expensify streamlines expense management workflows so enterprises, small and medium businesses, or individuals can scale challenges of time and effort easily. 

A range of features offer ease of use and structure to capture, record, track, and manage business and travel expenses. So, receipt capture, categorization, approvals, and reimbursement are completely automated. It also offers chat features that allow communication within the organization.

Expensify’s credit cards offer the advantage of maintaining a single card for all employee expenses. It saves you from maintaining and tracking several credit cards and can be synced with the Expensify system for easy reconciliations. 

Expensify’s platform connects to accounting, payroll, travel software, and HR to offer visibility and better control over business and travel expenses. Further, better visibility and control means smarter financial decisions and better use of time and resources. 

The number of people using Expensify grows as they serve more than 175 countries and territories globally.

Must Read: Happay Expense Management Software

Conclusion

In conclusion, Expensify, a notable expense management solution, offers a range of features designed to streamline the process of expense tracking and reporting. 

Its user-friendly interface, receipt scanning capabilities, and automated expense categorization are noteworthy attributes that have earned it a solid place in the market. 

However, the effectiveness of Expensify may vary depending on the specific needs and preferences of individual users and organizations. It’s essential to carefully assess whether Expensify aligns with your particular requirements before adopting it as your go-to expense management tool.

FAQs